Hi! While we are keeping on working on our Semantic Layer, with very promising results, we have also made some very nice quality of life improvements for Wobby Explorer and Agent History.
Agent History is gone, Agent Monitoring is in
We have completely revamped the Agent History page for easier navigation, helping data teams debug conversations easier.
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Filters
Easily filter conversations by follow-ups, channel, mode, feedback, and other indicators. -
All info in one place
See all relevant conversation metadata at a glance. -
Star to keep
Star your most relevant conversations to keep them handy.
Explorer niceties
While the improvements to explorer are very minor, heavy Explorer users will definitely appreciate them:
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Star and delete
Star the important chats to keep them at the top, and delete the clutter to have a tidy workspace -
Rename chats
We know auto-generated names are not always ideal, so you can now rename chats -
Debug quickly
If you are a data person, you can click "Debug in Studio" button in Explorer to quickly open the same conversation in Studio. (Especially useful when opening conversations from Slack!)
Bug fixes
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Wobby was a bit overworked
We have done a lot of work to decrease the latency of requests, so Wobby should respond much faster. If you are still experiencing problems, ping us and we will look into it. -
Charts not charting
Sometimes, the charts in Deep Analysis reports would just not show. Now they should.
Thanks for reading, and have a great week!